Business IT Service Desk Engineer Tier 1

At Qblox, we are shaping the future of quantum computing, building scalable control systems that push the boundaries of innovation. Our mission is to empower researchers and engineers with the tools they need to revolutionize technology. As we grow, our IT infrastructure is key to our success, ensuring our brilliant team can work seamlessly and securely.

The Role:
We are looking for a proactive and enthusiastic Business IT Servicedesk Engineer Tier 1 to join our team. In this role, you will act as the first point of contact for Business IT support requests, resolving technical issues, assisting with hardware and software deployment, and supporting our SaaS applications. You will work closely with senior Business IT staff, gaining hands-on experience and developing your skills in device management, cloud services, and IT security, while contributing to a high-tech, fast-growing company.

Key Responsibilities:

• User Support: Serve as the first point of contact for Business IT support requests from Qblox employees, via ticketing system, email, or in-person.

• Troubleshooting: Diagnose and resolve hardware (laptops, peripherals), software (macOS, Windows, standard applications), and basic network connectivity issues.

• Device Preparation & Deployment: Configure and deploy new laptops (macOS, Windows & Linux RHEL) and mobile devices for new employees.

• Account Management Support: Assist with Joiner/Mover/Leaver processes, including user account creation, modification, and de-provisioning in systems like Google Workspace, Slack, and other SaaS applications.

• SaaS Application Support: Provide guidance and support for core company applications (password resets, access requests, basic feature usage).

• Inventory & Asset Management: Maintain accurate inventory records for Business IT hardware, software licenses, and accessories.

• Documentation: Update and create user guides, Business IT procedures, and knowledge base articles.

• On-site Support: Provide hands-on support for office Business IT equipment, including AV systems, printers, and meeting rooms.

• Learning & Development: Shadow senior Business IT staff and develop technical skills in device management, cloud services, and IT security.

What We’re Looking For (Requirements):

• MBO, niv. 4 - HBO-level education in Business IT, Computer Science, or a related field, or equivalent professional experience.

• Passion for technology and eagerness to learn and grow in a Business IT environment.

• Basic understanding of macOS and Windows operating systems.

• Familiarity with computer hardware, software, and networking fundamentals.

• Strong problem-solving and analytical skills.

• Excellent communication skills in English; Dutch is a plus.

• Customer-focused, patient, and proactive attitude.

• Organized, responsible, and eager to take initiative.

• Continues improvement mindset

Nice-to-Have Skills:

• Experience with ticketing systems (e.g., Jira Service Management).

• Experience with Jumpcloud or similar MDM solution.

• Basic knowledge of cloud services (Google Workspace, Atlassian, Slack, 1Password, Microsoft 365).

• Initial exposure to scripting (Bash, PowerShell, Python) is a bonus.

• Familiarity with Linux systems.

• Interest in IT security and modern workplace technologies.

Why Join Qblox?

• Hands-On Experience: Work directly with cutting-edge technology in a dynamic quantum computing environment.

• Mentorship & Growth: Learn from experienced Business IT professionals with opportunities for skill development and career growth.

• Impactful Work: Your contributions will directly support our team and company mission.

• Collaborative Environment: Work in a passionate, international, and highly skilled team.

• Competitive Package: Attractive salary based on experience, including travel allowance.

How to Apply:
If you are a motivated Business IT professional looking to grow your career and support a fast-paced, innovative company, we would love to hear from you. Please submit your CV and a brief cover letter explaining your motivation and suitability for the role.