Team lead Quantum Success Engineering

Are you interested in deep tech and eager to contribute to the rapidly evolving field of quantum computing? Are you passionate about leading high-performing teams and establishing and rolling out scalable customer success processes and upgraded service models?

The company and your team

Qblox is a deep tech scaleup whose mission is to accelerate the worldwide race towards building scalable quantum computers. We do this by providing the world's best quantum control stacks. Our Quantum Success Engineering (QSE) team plays a pivotal role in ensuring our customers’ success by providing proactive technical support, seamless onboarding, continuous advocacy, and ensuring customers realize the full, ongoing value of our products.

As our customer base rapidly grows from pioneering academic groups to large-scale industry and government-funded programs, we are elevating the QSE function from reactive support to a proactive, highly structured customer success operation.

What will you do?

We are seeking an experienced Team Lead for Quantum Success Engineering to elevate, manage, and scale a high-performing team of technical experts while running day-to-day operations in EMEA and support expansion to APAC. You will be instrumental in driving this operational shift, blending deep technical understanding with commercial customer success strategies.

Key Responsibilities:

• Team Leadership & Development: Manage, mentor, and develop a high-performing team of Quantum Success Engineers. You will drive high performance and proactively manage team growth. By providing clarity and transparency, you will foster a culture of continuous learning and ensure efficient collaboration—both internally across Qblox and externally with our customers—to deliver exceptional advocacy.

• Service Strategy & Upgrades: Shape and execute the strategic design, rollout, and management of our upgraded service offerings. You will ensure these packages deliver maximum value to our distinct customer segments: academic institutions and enterprise industry clients.

• Process Engineering & Standardization: Build and run reliable processes to bring clarity and structure to the team’s operations. You will own the operational success of your regions while collaborating globally to build shared practices. This includes designing and refining Standard Operating Procedures (SOPs), contributing to playbooks and templates, and championing the rollout of a unified operating model across regions.

• Customer Success Delivery: Oversee the complete customer lifecycle in your regions, including onboarding, training, and ongoing engagement for new and existing accounts. Guide the team’s handling of critical customer interactions, ensuring the timely resolution of complex hardware and software challenges while maintaining strong, long-term relationships.

• Customer Advocacy (Voice of the Customer): Act as the ultimate champion for our users within Qblox. You will ensure that customer feedback, hardware pain points, and feature requests are systematically captured, structured, and communicated to R&D and the Strategy team to directly influence our product roadmap.

• Cross-Functional Alignment: Coordinate closely with Account Managers in EMEA / APAC to align on account priorities, customer health metrics, and upcoming product releases. Ensure customer feedback is systematically captured and routed to R&D and back to the customers. Actively participate in global QSE syncs to help drive a consistent "One Team" culture across all regions.

• Proven Leadership: A strong track record of building, managing, and scaling high-performing customer success or technical support teams.

• Hardware & Software Expertise: Demonstrated experience leading support/success teams for products that involve a complex mix of both hardware and software.

• Process & Service Design: Concrete experience in upgrading, tiering, and implementing customer service packages or Service Level Agreements (SLAs), specifically navigating the nuances of both academic and commercial/industry clients.

• Scale-Up Adaptability: Experience working in companies at varying stages of growth. You understand the agility required in a start-up/scale-up environment, as well as the structured processes utilized in mature organizations.

• Exceptional Soft Skills:

• Grit & Resilience: You are reliable, unflappable under pressure, and capable of navigating the ambiguities of a rapidly evolving deep-tech industry.

• Coaching Mindset: You excel at developing talent and empowering highly technical individuals (such as PhD-level physicists and engineers).

• Structured Communicator: You possess a unique ability to bring clarity to chaos, enabling seamless collaboration across different departments.

• Bonus Qualifications: 

  Previous experience working in or supporting customers within High-Performance Computing (HPC) environments or Data Centers or affinity with quantum computing are highly advantageous.

At Qblox, we are dedicated to creating a diverse and inclusive workplace, valuing different perspectives and experiences to drive innovation. We support a healthy work-life balance and are committed to gender and ethnic equality, welcoming applications from talented individuals worldwide.