(Senior) Quantum Success Engineer | Superconducting Qubits

Your mission

As Qblox, we are seeking a Senior Quantum Success Engineer to enhance our mission-critical operations. We specialize in providing quantum control stacks that generate the analogue signals necessary for the control and readout of quantum bits. Our Quantum Success Engineering (QSE) team plays a pivotal role in ensuring our customer’s success by providing proactive technical support, gathering feedback, and ensuring customers derive ongoing value from the products. By fostering strong customer relationships and acting as the voice of the customer, the QSE team provides essential insights for product development and improvement within Qblox. If you are passionate about quantum technology and excel in customer-focused roles, join us and be part of the quantum revolution!

The QSE team achieves these goals through:

• Onboarding and Training: Facilitating installation, set-up, and seamless integration of Qblox hardware. Providing comprehensive comprehensive onsite and online training sessions for our customers to drive adoption and help them get to results quickly
• Technical Support and Interaction : Offering continuous, and timely expert technical support to help our customers advance their research and overcome challenges. An acumen for electronics and expertise in experimental Quantum computing therefore is highly advantageous for this role.
• Customer Relationship Management: Building and maintaining strong customer relationships, addressing customer concerns promptly, ensuring customer satisfaction, advocacy and retention.
• Customer advocacy and Feedback Communication: Acting as a conduit for customer feedback to inform the Strategy and Roadmap team, thereby driving research and development initiatives at Qblox.

As a Senior Quantum Success Engineer with a specialized focus on superconducting qubits, your responsibilities will include:

• Performing the aforementioned tasks on a daily basis with a high level of proficiency and expertise.
• Training and supervising junior engineers to maintain and elevate the quality of output.
• Identifying, understanding and leading the key success drivers for customers researching superconducting qubits, and leading customer success initiatives in collaboration with application scientists and the R&D department.
• Visiting world-class client research facilities to provide onsite training, deliver service, and gain a deeper understanding of customer needs.

Your profile

We need a new teammate who has:

• A Ph.D. in Experimental Physics, specializing in superconducting qubit research with microwave/radio-frequency experiments or related fields like quantum information or microwave engineering. Alternatively, if you have a Master’s degree in Experimental Physics and 2-3 years of relevant industry experience in quantum computing, we’d love to hear from you too!
• Previous experience in working with embedded systems as part of an academic course or projects is highly desirable.
• Familiarity with programming in Python
• Communicates with kindness and professionalism
• A strong motivation for problem-solving and the capability to advocate for customer needs and priorities within Qblox
• Fluency in professional English
• Experience in Commercial Roles: Previous experience in the industry and/or a customer success role is highly advantageous

This role demands a high level of technical acumen, excellent communication skills, and a proactive approach to problem-solving and customer advocacy. Join us at Qblox and contribute to the cutting edge of quantum technology, ensuring our customers achieve unprecedented success in their research endeavors.