Medior Quantum Success Engineer

Qblox seeks a Quantum Success Engineer to enhance our mission-critical operations. We specialize in providing quantum control stacks that generate the analogue signals necessary for the control and readout of quantum bits. The Quantum Success Engineering (QSE) team plays a pivotal role in ensuring our customer’s success by providing proactive technical support, gathering feedback, and ensuring customers derive ongoing value from the products. By fostering strong customer relationships and acting as the voice of the customer, the QSE team provides essential insights for product development and improvement within Qblox. 

The QSE team achieves these goals through: 

• Onboarding and Training: Facilitating installation, set-up, and seamless integration of Qblox hardware. Providing comprehensive comprehensive onsite and online training sessions for our customers to drive adoption and help them get to results quickly 

• Technical Support and Interaction : Offering continuous,and timely expert technical support to help our customers advance their research and overcome challenges. An acumen for electronics and expertise in experimental Quantum computing therefore is highly advantageous for this role. 

• Customer Relationship Management: Building and maintaining strong customer relationships, addressing customer concerns promptly, ensuring customer satisfaction, advocacy and retention. 

• Customer advocacy and Feedback Communication: Acting as a conduit for customer feedback to inform the Strategy and Roadmap team, thereby driving research and development initiatives at Qblox. 

Your Profile

We are in search of a candidate who possesses: 

Academic and Technical Credentials: 

• A PhD in experimental physics, with microwave/radio-frequency experiments or a Masters degree in experimental physics with 1-2 years of relevant industry experience.

• Previous experience in working with embedded systems as part of an academic course or projects is highly desirable. 

• Must be familiar with programming in Python. 

• Professional Communication: Ability to communicate kindly and professionally.

• Problem-Solving Drive: A strong motivation for problem-solving and the capability to advocate for customer needs and priorities within Qblox. 

• Industry Experience in Commercial Roles:Previous experience in the industry and/or a customer success role is highly advantageous. 

• Language Proficiency : Fluency in professional English is required. 

This role demands a high level of technical acumen, excellent communication skills, and a proactive approach to problem-solving and customer advocacy. Join us at Qblox and contribute to the cutting edge of quantum technology, ensuring our customers achieve unprecedented success in their research endeavors. 

About Qblox

At Qblox, we operate at the frontier of the quantum revolution, delivering the advanced control stack technologies essential for building scalable Quantum Computers. This rapidly growing field is set to impact society on a global scale. Since 2019, Qblox has grown into a dynamic company of 180+ innovative minds. With our headquarters in Delft, Netherlands, and our second office in Boston, USA, our dedicated team of physicists, engineers, and developers pushes the boundaries of quantum technology to support experimentalists across the globe.

We celebrate equality and diversity. As an exponentially growing scale-up, we welcome talented individuals who share our enthusiasm to make a real difference. Our active Diversity & Inclusion and Culture Committees work continuously to enrich our workplace, ensuring we build a team that represents a rich variety of backgrounds, cultures, perspectives, and skills.

To support our team, we offer a highly attractive and comprehensive benefits package:

• Hybrid Flexibility: A healthy work-life balance with 3 days in the office and 2 days remote.

• Time to Recharge: 30 days of paid vacation per year on top of national holidays

• Future Security: Highly competitive base salary with a generous 14% employer contribution to your pension.

• Skin in the Game: Company equity (Stock Appreciation Rights) so you can share in our long-term success.

• Global Mobility: We provide a relocation package and full visa sponsorship for international hires and their families moving to the Netherlands.