IT Intern (Servicedesk Engineering)

This is a fantastic opportunity for an enthusiastic and proactive HBO IT student to combine practical work experience with their studies in a dynamic, high-tech environment. As our Servicedesk & On-site Support Intern, you will work 4 days a week at Qblox, acting as the first point of contact for IT-related queries and providing crucial support to our team. The remaining day is for your school commitments, allowing you to directly apply your learning. You'll learn from experienced IT professionals, gaining exposure to cutting-edge technologies and modern IT practices.

This internship offers a unique chance to learn, contribute, and potentially grow with us – we are keen to offer a permanent position to an intern who excels and demonstrates a strong fit with our team and values.

What You'll Do (Key Responsibilities over 4 days/week):

• User Support: Act as the first point of contact for IT support requests from Qblox employees, providing timely and friendly assistance via ticketing system, chat, email, or in person.

• Troubleshooting: Diagnose and resolve hardware (laptops, peripherals), software (macOS, Windows, standard applications), and basic network connectivity issues.

• Device Preparation & Deployment: Assist with setting up and configuring new laptops (macOS, Windows) and mobile devices for new employees.

• Account Management Assistance: Support the Joiner/Mover/Leaver (JML) process by assisting with user account creation, modification, and de-provisioning in systems like Google Workspace, Slack, and other SaaS applications under guidance.

• SaaS Application Support: Provide basic support and guidance for core company applications (e.g., password resets, access requests, basic feature usage).

• Inventory & Asset Management: Help maintain an accurate inventory of IT hardware, software licenses, and accessories.

• Documentation: Assist in creating and updating user guides, IT procedures, and knowledge base articles.

• On-site Support: Provide hands-on support for office IT equipment, including meeting room AV systems and printers.

• Learning & Development: Actively participate in learning opportunities, shadow senior IT staff, and develop your skills in areas like device management, cloud services, and IT security.

What You Bring to the Team (Requirements):

• Currently enrolled in an HBO-level study program in IT, Computer Science, or a related field, which allows for a 4-day work week combined with 1 study day.

• A genuine passion for technology and a strong desire to learn and apply your knowledge.

• Basic understanding of macOS and Windows operating systems.

• Basic knowledge of computer hardware, software, and networking concepts.

• Basic Problem-solving and analytical skills.

• Strong communication skills (both written and verbal) in English; Dutch is a plus.

• Customer-focused attitude with a patient and helpful demeanor.

• Proactive, organized, and eager to take initiative.

Nice-to-Have Skills:

• Familiarity with ticketing systems (e.g., Jira Service Management).

• Basic understanding of cloud services (e.g., Google Workspace).

• Initial exposure to scripting (e.g., Bash, PowerShell, or Python) is a bonus but not required.

• Interest in IT security concepts.

Why Intern at Qblox?

• Practical Experience & Study Integration: Combine hands-on work experience (4 days/week) directly with your HBO studies (1 day/week) in a pioneering quantum technology company.

• Mentorship: Learn directly from experienced IT professionals, in a supportive setting.

• Cutting-Edge Technology: Get exposure to modern IT tools and practices (including device management, SaaS operations, and cloud-first strategies).

• Impactful Work: Your contributions will directly support our team and help us achieve our mission.

• Growth Potential: This internship comes with a strong possibility of a permanent job offer upon successful completion and mutual fit.

• Dynamic Environment: Work with a passionate, international, and talented team in a collaborative atmosphere.

• Competitive Internship Allowance: We offer an attractive internship allowance (600 Eur), based on your 5-day (40-hour) work week commitment (pro-rated for 4 days).

How to Apply: If you are an aspiring IT professional enrolled in an HBO program that supports a 4-day work/1-day study structure, and you're excited to learn and contribute to a company at the forefront of technology, we’d love to hear from you! Please submit your CV and a brief cover letter outlining your motivation, how this internship aligns with your studies, and your suitability for this role.

Please indicate your availability (start date and duration) and confirm that your study program accommodates this 4+1 schedule in your application.